Business Management SaaS Company Launches Multi-Everything Ecommerce

Due to the competitive advantage of partnering with Znode the business management SaaS provider requested their business name be concealed.

Situation

A leading business management software company provider delivers a multi-tenant Software as a Service (SaaS) that serves as a single solution to address customers' enterprise resource planning (ERP), customer relationship management (CRM), quote and order management, job scheduling, inventory management, and fulfillment demands. The business management SaaS provider aims to meet business needs with a platform that effectively manages all critical business processes in one easy-to-access system.

Challenge

The business management SaaS company was seeking to expand its platform’s capabilities by providing ecommerce website management. A global franchisor of sign centers sought to enable franchisees the ability to manage multiple web stores for their physical locations or digital markets. Additionally, product catalogs assigned by store or account was a feature desired to personalize the shopping experience for franchisee’s customers.

The business management SaaS company required a solution that could be deployed quicker than building the functionality in-house while at a reduced cost. The ability to customize the end-customer experience and the administration capabilities of the ecommerce functionality via a headless architecture was also desirable.

Solution

The business management SaaS company chose Znode to integrate into its SaaS platform to deliver a single-tenant, multi-store ecosystem for the franchise client. The headless architecture and 1,200+ API endpoints were welcomed by the business management SaaS development team who has created a custom theme for the end-customer experience based on existing Znode theme pieces. The business management SaaS also created a custom administration console that is part of the SaaS application which helps the organization’s customer’s administrators to manage their multi-store ecosystems.

Major benefits experienced by the business management SaaS with the use of Znode B2B2X ecommerce platform were speed to market, launching ecommerce stores in weeks, rather than months or years with other monolithic platforms.