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MPW Pumps Up Ecommerce with Znode


Situation

MPW Industrial Services is the leading provider of integrated, technology-based industrial cleaning, water purification and facility and environmental management services in North America. Primary industries that MPW serves include power generation, steel manufacturing, pulp & paper, food & beverage, pharmaceutical and chemical. In addition to offering a variety of industrial services, MPW also sells industrial and commercial water products such as depth cartridge filters and reverse osmosis membranes.


Challenge

MPW saw ecommerce as an opportunity to enter its digital transformation and move away from taking orders by phone or print catalogs. One of the company’s requirements for ecommerce was a light-weight platform that offered a variety of out-of-box features to avoid integrating multiple solutions. To best utilize its internal resources, MPW also desired a platform developed with the Microsoft .NET framework, and that could integrate with its existing ERP system, JD Edwards. In addition to ecommerce for its products, MPW also needed to provide the ability for customers to manage and request services online, in an effort to alleviate the need for customer service representatives to interact on the phone.


Solution

After an exhaustive search comparing platforms, MPW found that Znode met its requirements for an ecommerce platform and offered more out-of-box features than alternatives platforms. Znode’s rich set of built-in features such as product information management and order management system provided MPW the foundation it needed to begin ecommerce and scale as the company grows online. Per MPW’s requirements, Znode is a .NET-based platform and easily integrated with MPW’s ERP, made possible through the platform’s extension engine and headless architecture. To offer online service requests, Znode’s headless architecture also enabled the creation of a custom customer portal that allows shoppers to request services such as off-site membrane cleaning and media filter system rebedding on MPW’s online store. This is the same store where shoppers also buy MPW’s industrial and commercial water products.

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