At Znode, customer satisfaction is important to us. We are continuously improving our documentation and support process to better help our customers.
Here are the support options that are currently available:
Online Documentation
Use our online documentation to get answers to most frequently asked questions. We update our documentation regularly
based on issues encountered by customers.
Email Support - All Editions
With every license purchase, we include Free Email Support for 30 Days. Note that if you purchased an Annual Maintenance package then you would get an additional 5 email incidents
to be used anytime during the period of the agreement.
Znode Community
Znode has created a developer portal where storefront developers can collaborate,
find documentation and articles to help create e-commerce solutions.
Phone Support - Enterprise Only
Premium phone support is available for purchase for Enterprise Edition customers at $995 for 5 incidents. Note that phone support has a response
time of 8 hours and would need to be scheduled in advance. Please email us at sales@znode.com if you wish to
purchase phone support.